Refund Policy

Last updated: April 9, 2026

This Refund Policy applies to all paid features on the ggbro platform, including GGBRO Plus subscriptions and any future premium services.

1. GGBRO Plus Subscriptions

1.1 Subscription Overview

GGBRO Plus is a recurring monthly subscription that provides premium features such as a verified user badge, 500 MB uploads, expanded Discovery listings (including game/general ads, featured placement, and listing banners), cross-server soundboard, and cross-server custom emojis. Payments are processed through PayPal.

1.2 Cancellation

You may cancel your GGBRO Plus subscription at any time from your account settings.
Cancellation takes effect at the end of your current billing period — you will continue to enjoy GGBRO Plus benefits until that date.
We do not charge cancellation fees.

1.3 Refund Eligibility

Within 48 hours of purchase: If you subscribed to GGBRO Plus and request a refund within 48 hours of the initial purchase, you are eligible for a full refund, provided you have not made extensive use of the premium features (e.g., uploaded custom emojis to servers, used premium-only stickers extensively).

After 48 hours: Refund requests after 48 hours are reviewed on a case-by-case basis. We are not obligated to issue a refund after this period, but we will consider requests involving billing errors or extenuating circumstances.

1.4 Renewal Charges

Subscriptions renew automatically. It is your responsibility to cancel before the renewal date if you no longer wish to be charged.
We do not refund renewal charges if you forgot to cancel, except in cases of clear billing errors.

2. Server Verification

If server verification fees are introduced, the same 48-hour refund window applies. Verification benefits already used (e.g., vanity URLs configured, verification badges displayed) may reduce refund eligibility.

3. How to Request a Refund

Contact support at [email protected] with the subject line "Refund Request."
Include your username, the email associated with your account, and the PayPal transaction ID.
Describe the reason for your refund request.
We will respond within 5 business days with a decision.

4. Refund Method

Approved refunds will be returned to the original payment method (PayPal).
Refunds typically appear within 5–10 business days depending on PayPal processing times.

5. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without first contacting us, we may suspend or terminate your account. We encourage you to reach out to our support team first — we are happy to resolve billing issues directly.

6. Non-Refundable Items

Gifts that have already been redeemed by the recipient.
Any promotional or discounted subscriptions explicitly marked as non-refundable at the time of purchase.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page. Your continued use of paid features after changes constitutes acceptance of the updated policy.

8. Contact

For refund requests or billing questions, email [email protected].